Support
We're here to help. Email us and we'll get back to you within 1 business day.
Contact support
Include your Google Play order number if your question is about billing.
Email support@scannerflow.comQuick answers
How do I cancel my subscription?
Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → ScannerFlow → Cancel subscription. You can also go to Settings inside the ScannerFlow app and tap Manage Subscription.
I was charged unexpectedly. What happened?
If you started a 3-day free trial, it converts automatically to a $9.99/week subscription on day 4 unless you cancel first. Google Play sends a reminder email 2 days before your trial ends. For refund requests, contact Google Play directly — refunds are issued according to their policy.
My scanned PDF looks blurry. What can I do?
Make sure the document is on a flat, well-lit surface with good contrast against the background. Hold the phone steady and let the edge-detection (green polygon) appear before tapping. Try the B&W Document filter for text-heavy documents — it sharpens contrast significantly.
How do I request deletion of my data?
Email support@scannerflow.com with the subject line "Data Deletion Request." We'll process your request within 30 days. Exported files saved to your phone can also be deleted in your device's file manager.
Does ScannerFlow work without an internet connection?
Yes — scanning, cropping, filtering, and saving to your device all work offline. OCR (text extraction) is also fully on-device and works offline. Internet is needed for cloud backup, AI features, some PDF tools (password protection, PDF to Word/Excel), Google sign-in, and billing.
I have a feature request. Who do I contact?
Send us an email at support@scannerflow.com. We read every message and feature requests directly influence our roadmap.